Call 01297 20616
For Help Completing The Online Prescription
Please allow 2 working days before collecting your repeat prescription. Please allow longer if you are collecting your prescription from the chemist. Your prescription will go to your usual point of collection.
Your privacy is our highest prioirty, which is why you will notice this site is running secure (the padlock in your browsers status or address bar). All your data is encrypted during transmission and on our servers, leaving you with the confidence to know that only your medical practice can see your details.
You, the Patient understands that the "Prescription Request" feature of the website is used at your own risk. Townsend House Medical Practice cannot accept liability for any failed requests. If you decide to request prescriptions or use any other service that may arise on this website, you will have to enter information about yourself that will be sent to us across the internet. This information will not be encrypted and is as safe as normal e-mail. We cannot guarantee that this information will not be seen by others.
Is the system secure?
No, the system is not secure, your details are only run through our servers though and do not go elsewhere. If the online system is used enough to warrant investing in a secure server, we will do so, we just have to trial the system first. The system is basically as secure as normal e-mail.
Will my details be passed on to anyone else?
No, your details are safe with us. We will only use your details to validate who is requesting prescriptions, or to get in contact with you if there is a problem with the request.
How does it work?
The system is simple. You input your requirements into the Order Form, the requirements are then sent to an e-mail inbox set up specifically for prescription requests and then we issue the prescriptions on a daily basis Monday - Friday.
Can I still pick up my prescription from the chemist?
Yes, the system is no different to ordering your prescriptions in another way. As long as you select where you want to pick up your prescription from the drop down box on the request form, everything will be the same as if you were putting your repeats slip in the request box in the surgery.
Is it fail safe?
We have tested the system as much as we can, and so far have had no problems, apart from a delay in the NHS mail server, which is beyond our control. We cannot guarantee that your request will reach us, which is why we send out an automated message to tell you that your mail has been delivered. However, the automated message does not mean that your request is being seen to. If you don't receive an automated message back within 24 hours, please re-submit your request.
How long will my prescription take?
Your prescription should be ready in 2 working days. However, please bear in mind that our receptionists and doctors are very busy. If you use the prescription request feature of this website, it would be easier all round if you left at least 3 days for us to get your repeat prescription ready for you.
The information we learn from customers helps us personalize and continually improve your experience with Practice Support Technology, below are the types of data we collect
We receive and store any information you enter on this web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving features, and communication with you.
By completing forms on our system, you might supply us with such information as your name, address, email, and phone numbers.
We receive and store certain types of information whenever you interact with our website. For example, like many web sites our website statistics are automatically generated. This data cannot personally identify you therfore maybe distrubuted without notice.
For security purposes Practice Support sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection and for tracking purposes in the unfortunate event that someone gains access to your personal information and submits false requests.
At present we don't use email as a form of communication with you. We would recomend that you contact your medical practice directly with any questions or concerns you have about this system
We do use a small cookie, which allows us to provide features to you while your browser is open. This cookie contains no personal data.
We respect your privacy. At no time do we ever provide your details to any one apart from your medical practice
We work to protect the security of your information during transmission by using a Secure Socket Layer (SSL), which encrypts information you provide to us. It is important for you to protect your own computer from compromise.
Practice Support will provide on request the information we hold on you. However you will to request this through your own medical practice to guareentee complete protection against identity theaft
If you choose to visit Practice Support, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of UK Law. If you have any concern about the privacy of your personal information as used and collected within our website, please contact your medical practice who will pass the details on to us and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may post periodic updates of our notices and conditions. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you. We stand behind the promises we make. Practice Support will never materially change our policies and practices to make them less protective of your information collected in the past without the consent of affected users.